Privacy Policy

GEffective Date: 29 November 2025 

Accendo Luxe Pte Ltd (operating as “LuxeLights”) (“Accendo Luxe”, “LuxeLights”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the 

Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, 

use, disclose, and protect your personal data when you visit our website www.luxelights.sg (the 

“Website”), create an account, place an order, or otherwise interact with us. 

1. Personal Data We Collect 

∙Identity Data: name, username, title  

∙Contact Data: billing/delivery address, email address, telephone number  

∙Financial Data: payment card details or other payment method details (processed securely by 

our payment processor, HitPay; we do not store your full card or bank account numbers)  

∙Transaction Data: details about orders and payments  

∙Technical Data: IP address, browser type, time zone, device information, cookies  

∙Usage Data: information about how you use our Website and products  

∙Marketing and Communications Data: your preferences for receiving marketing from us 

2. How We Collect Your Personal Data 

∙Directly from you (e.g., account registration, order placement, newsletter sign-up)  

∙Automatically via cookies and similar technologies  

∙From third parties (e.g., HitPay, Google Analytics, advertising networks, delivery partners) 

3. Purposes for Which We Use Your Personal Data 

∙Process and fulfil your orders (including passing necessary data to HitPay and delivery partners)  

∙Manage payments, refunds, and chargebacks  

∙Create and manage your customer account  

∙Communicate order updates, customer support, and marketing (if you have opted in)  

∙Improve our Website, products, and services  

∙Prevent fraud and ensure security  

∙Comply with legal and regulatory obligations 

4. Legal Bases (where applicable)We rely on:  

∙Performance of a contract (e.g., fulfilling your purchase)  

∙Legitimate interests (e.g., fraud prevention, service improvement)  

∙Your consent (e.g., marketing communications, non-essential cookies) 

5. Disclosure of Your Personal DataWe may share your personal data with trusted third parties including:  

∙HitPay (our payment processor, based in Singapore)  

∙Delivery and logistics partners  

∙Cloud hosting and IT service providers  

∙Analytics and marketing platforms (e.g., Google, Meta)  

∙Professional advisers and regulators (when required by law) 

All third parties are contractually required to protect your data in line with Singapore PDPA standards. 

6. International Data Transfers - Some service providers (e.g., Google, Meta) are located outside Singapore. Whenever personal data is transferred overseas, we ensure appropriate safeguards (such as PDPC-recognised standard contractual clauses) are in place. 

7. Data Security - We implement industry-standard security measures. Payment data is handled exclusively by HitPay, which is PCI-DSS compliant. 

8. Data Retention - We retain personal data only as long as necessary (typically up to 7 years for financial and tax records) or as required by law.9. Your Rights Under the PDPAYou may:  

∙Access or correct your personal data  

∙Withdraw consent  

∙Request deletion (subject to legal obligations)  

∙Lodge a complaint with the PDPC 

10. Marketing - You can opt out of marketing emails at any time via the “unsubscribe” link or by contacting us. 

11. Cookies - See our separate Cookie Policy for details. 

12. Contact Our Data Protection Officer (DPO) 

Data Protection Officer​

Accendo Luxe Pte Ltd (operating as LuxeLights)​

Email: lexus@luxelights.sg​

Phone: +6580388028 

13. Changes to This Privacy Policy 

We may update this policy periodically. The latest version will always be published on this page.